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Consumer Reviewed Nov 2025
My order didn't arrive
You ordered a product or service online, paid for it, but the seller hasn't delivered it and is unresponsive.
3 steps 3 documents ~3 min read e-Daakhil Portal or District Cons…
The law
Section 35 of the Consumer Protection Act, 2019.
Your remedy
Refund of the amount paid, along with compensation for deficiency in service and mental agony.
Steps to take
Documents to gather
Where to go
e-Daakhil Portal or District Consumer Commission.
Jurisdiction varies by state — confirm exact venue with a local advocate.
Need help right now?
Toll-free numbers — tap to call.
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