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Nyaya Vidhiन्याय विधि · Indian Law, Lucid
Enacted 2019Consumer RightsBrief

The Consumer Protection Act, 2019

Replaces the 1986 Act. Creates the Central Consumer Protection Authority, the District/State/National Commissions, product liability, e-commerce rules, and mediation.

Sections
107
Chapters
8
Tier
Tier 2

In one line

What this Act says

Lets consumers complain about defective goods, deficient services and unfair trade practices in District / State / National Commissions — and covers e-commerce.

Penalties

What happens if you break it

  • Manufacture / sale / import of adulterated or spurious goods

    §90, §91

    If injury: imprisonment up to 7 years + fine up to ₹5 lakh; if death: imprisonment 7 years to life + fine ≥ ₹10 lakh.

  • Misleading advertisement (manufacturer / endorser)

    §89

    Imprisonment up to 2 years + fine up to ₹10 lakh; repeat — up to 5 years + ₹50 lakh.

  • Non-compliance with order of Consumer Commission

    §72

    Imprisonment 1 month – 3 years and/or fine ₹25,000 – ₹1 lakh.

  • Product liability (defective product causing harm)

    §82–87

    Compensation by the product manufacturer / seller / service provider — strict liability.

Headline offences only — not exhaustive. For the full text and every section, open the source PDF or the official link below.

Key Sections & Penalties

Consumer Protection Act at a Glance

SectionTypeProvisionApplicabilityDetails / Penalty
§2(7)definition
Definition of Consumer
-Administrative / Structural
§2(47)definition
Unfair trade practice defined
-Administrative / Structural
§10structural
Central Consumer Protection Authority (CCPA)
-Administrative / Structural
§34, 47, 58structural
Jurisdiction of District, State, and National Commissions
-Administrative / Structural
§84structural
Liability of product manufacturer
-Administrative / Structural

Maximum punishments as prescribed by the Act. Actual sentencing depends on facts, prior convictions and judicial discretion.

Sources

Read the Act yourself

We always show you the local source PDF and at least one verifiable online reference, so you can check anything we say.

Source PDF

Consumer Protection Act 2019.pdf

Full text · opens in new tab

Reference

Wikipedia

en.wikipedia.org · opens in new tab

Also see: PRS India

About this Act

Quick facts

Year
2019
Sections
107
Chapters
8
Tier
Tier 2
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